Tony Aldridge - 16/07/2020
Last week I traded my ES350 on a new vehicle.
This was my sixth and sadly the last Lexus I will own and I write this to express my extreme gratitude to you and your dealership over the past 20+ years.
Your attention to detail in customer service is second to none and I enjoyed very much the feeling that I was part of the Lexus family. I enjoyed in particular your golf days of which I didn't miss too many and in particular the ones where I left with a prize!
Your airport parking is an absolute winner and I have recommended Lexus on this point particularly to a number of people who have gone on to purchase.
I was lucky enough to win the Melbourne Cup Experience in 2018 as you may recall and can honestly say that this was a truly remarkable 3 days; I might add I only backed several losing horses!
I was also the recipient of a trip to the Bledisloe Cup match in Sydney back in 2010, I think the last time Australia beat the All Blacks, albeit by 1 point. Again the hospitality offered by Lexus was superb.
So overall I guess I was lucky I chose to purchase a Lexus all those years ago!
I would particularly shout out to David Durstan and his crew at Kedron and to Jon Miles and his up here on the coast. Their personal service and attention was great, although you might mention to Dave that he still owes me the FJ Lexus golf jacket!
Thanks again for a truly brilliant time that I've had with Lexus; I'm sure other brands can't even imagine to get anywhere near your level.